Clarification Text

WHEN USING HAVAMAŞ CONTACT CHANNELS

INFORMATION NOTICE REGARDING THE PERSONAL DATA TO BE PROCESSED

In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), your personal data will be processed by S.S. Çukurova Regional Airport Transportation and Operation Cooperative as the data controller.

When you contact our company, submit a form, send an email, or call our call center for requests and/or complaints, some of your personal data will be processed.

Your personal data processed:

  • If you fill out a contact form: Full name, phone number, email, message content, date/time the form was filled
  • If you call our call center: First name, last name, voice recording, date/time/duration of the call, and call content
  • If you send an email: Full name, email address, date/time of sending the email, and email content will be recorded.

Purpose of processing your personal data:

Personal data of those who call our call center will be processed for the purposes of addressing the caller correctly, ensuring transaction security, serving as evidence in potential future disputes, recording and reviewing notifications such as requests, suggestions, satisfaction, complaints, and objections, responding quickly and accurately to these notifications, measuring and improving service quality, and fulfilling legal rights and obligations.
Personal data of those who send emails and contact forms will be processed to be able to respond to the relevant person, answer complaints/requests, and serve as evidence in disputes.

To whom and for what purpose your personal data may be transferred:

  • To Tecmony Software Information and Consulting Services Limited Company due to the software program we use for our call center services and electronic record keeping,
  • To Serim Software Technologies Limited Company, from which we receive software development and maintenance services, if you fill out the contact form on our website,
  • In case of disputes or upon written request, it will be shared with Airport Management, Law Enforcement Authorities, and judicial authorities in accordance with Articles 8 and 9 of KVKK.

Method of collecting personal data and legal basis:

Your personal data will be obtained electronically and automatically via the call center, website, and email channels, and will be processed based on the legal grounds of “necessity of processing data for the legitimate interests of the data controller without harming the fundamental rights and freedoms of the relevant person,” “fulfillment of our legal obligations,” and “necessity of processing data for the establishment or exercise of a right.”

Your rights as the data subject:

You can submit your requests within the scope of Article 11 of the Law regulating the rights of the relevant person by filling out the “Data Subject Application Form” available at havamas.com, in accordance with the “Communiqué on Procedures and Principles for Application to the Data Controller,” and send it in writing to S.S. Çukurova Regional Airport Transportation and Operation Cooperative at Karsavran Mh. Karsavran Sk. 80/4 Tarsus Mersin or by email to info@havamas.com.